💳 Billing & Refunds
Refund & Cancellation Policy
This policy explains how billing, cancellations, and refunds work for paid SmartPromptAgents subscriptions. It supplements our Terms of Service.
Cancel anytime — no penalties
Access continues until period ends
Free trial — no charge until it ends
Billing errors reviewed in good faith
📋 Table of Contents
01
Billing Cycle
Paid plans are billed in advance on a recurring basis — monthly or annually, depending on the plan you choose — through our payment processor, Stripe.
Auto-Renewal: Your subscription renews automatically at the start of each billing period until you cancel. You will receive a receipt via email for every charge.
02
Free Trials
Where a free trial is offered, you will not be charged during the trial period.
✅ No-Risk Trial: Unless you cancel before the trial ends, your subscription will begin and the applicable fee will be charged automatically. You can cancel during the trial at any time with no charge whatsoever.
03
Cancellations
- You may cancel your subscription at any time from your account billing settings.
- When you cancel, your plan remains active until the end of the current billing period — you will not be billed again afterward.
- After the period ends, your account reverts to the Free tier and its limits.
No Penalties: There are no cancellation fees, no early termination charges, and no questions asked. Cancel whenever you need to.
04
Refunds
⚠️ General Policy: Payments are generally non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or features not used.
We may, at our discretion, issue a refund in cases such as:
- A duplicate charge.
- A verified billing error on our part.
- Other exceptional circumstances reviewed in good faith.
✅ How to Request: If you believe you were charged in error or have exceptional circumstances, contact us within 14 days of the charge and we will review your request in good faith.
05
How to Cancel
Cancelling is quick and easy — no phone calls required:
1
Log in to your SmartPromptAgents account.
2
Go to Billing in your account settings.
3
Choose Cancel Subscription or Manage Subscription.
4
Confirm your cancellation. You'll receive a confirmation email immediately.
Need help? If you have trouble cancelling, contact us and we will assist you right away.
06
Contact
Billing questions or refund requests? We're here to help — reach out within 14 days of any charge you'd like reviewed.
📧 Email: support@smartpromptagents.com
📬 Contact Form: smartpromptiq.net/contact-us
📞 Phone: 727-304-5812 | (772) 356-0903 AI Agent — 24/7
📬 Contact Form: smartpromptiq.net/contact-us
📞 Phone: 727-304-5812 | (772) 356-0903 AI Agent — 24/7
Billing Question or Refund Request?
Contact us within 14 days of any charge. We review every request in good faith and respond within 2–4 business hours.