Privacy Policy — Smart PromptIQ
🔒 Legal & Privacy

Privacy Policy

Last updated: June 29, 2026

This Privacy Policy explains how SmartPromptAgents collects, uses, and shares information when you use our platform, websites, APIs, and embeddable widgets (the "Service").

🚫 We never sell your data
🔐 Encrypted in transit & at rest
🗑️ Right to delete your data
💳 No card numbers stored
👶 No data from under-13s
01
Information We Collect
  • Account information — name, email, and password (stored hashed).
  • Content you provide — agent instructions, prompts, inputs, and related data.
  • Usage data — feature usage, agent executions, logs, and device/browser information.
  • Payment information — processed by Stripe; we do not store full card numbers.
  • Communications — messages you send us and, where enabled, leads captured by your widgets.
02
How We Use Information
  • To provide, operate, secure, and improve the Service.
  • To generate AI responses for your agents.
  • To process payments and manage subscriptions.
  • To send transactional messages (e.g., password resets, receipts, notifications).
  • To detect, prevent, and address abuse, fraud, or technical issues.
  • To comply with legal obligations.
03
AI Processing

To produce agent responses, the prompts and inputs you (or your widget's visitors) submit are sent to third-party AI providers such as OpenAI and Anthropic. These providers process the data to return a response under their own terms and privacy commitments.

⚠️ Important: Do not submit sensitive personal information you would not want processed by third-party AI providers.
04
How We Share Information
✅ We do not sell your personal information.

We share it only with:

  • Service providers who help us run the Service — e.g., hosting (Railway), payments (Stripe), AI providers (OpenAI, Anthropic), and email delivery.
  • Legal and safety recipients when required by law or to protect rights and safety.
  • Business transfers — in connection with a merger, acquisition, or sale of assets.
05
Data Retention

We retain information for as long as your account is active or as needed to provide the Service and meet legal obligations.

Your Right to Delete: You may request deletion of your data at any time as described in Section 7 (Your Rights & Choices).
06
Security

We use measures including encryption in transit (TLS), encrypted storage of sensitive credentials, hashed passwords, and access controls to protect your information.

⚠️ Note: No method of transmission or storage is 100% secure, but we work continuously to protect your information.
07
Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information.
  • Correct inaccurate data.
  • Export your data in a portable format.
  • Delete your personal information.
  • Object to or restrict certain processing.
How to exercise your rights: Update account details in your settings, or contact us directly. To delete your account and associated data, use your account settings or email us.
08
Cookies

We use cookies and similar tracking technologies to operate and improve the Service, remember your preferences, and analyze usage. You can control cookies through your browser settings, though disabling them may affect functionality.

Types of cookies we use: Essential (required for the Service to function), functional (remember your preferences), and analytics (understand how the Service is used).
09
Children
✅ Child Safety: The Service is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information. If you believe we have inadvertently collected data from a child, please contact us immediately.
10
International Transfers

We and our service providers may process information in countries other than yours. Where required, we take steps to ensure appropriate safeguards for such transfers, including standard contractual clauses or other legally recognized mechanisms.

11
Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance of the revised Policy.

12
Contact

Privacy questions or requests? We're here to help.

Privacy Questions or Data Requests?

We take your privacy seriously. Reach out and we'll respond within 2–4 business hours.